Terms of service
Last updated 10 October 2026
These terms are an agreement between you, the merchant installing Blendwise, and Returna of Australia. By installing or using the app you accept them. If you are installing on behalf of a business, you confirm you can bind that business.
The service
Blendwise calculates the cost of products from the ingredients, packaging, recipes and supplier prices you enter, writes a cost per item to your Shopify product variants when you ask it to, and reports sales and margin from your store’s order line items. It is a costing tool, not an inventory, accounting or tax system.
Your account and data
- You are responsible for the accuracy of the prices, weights and recipes you enter. Costs and margins are only as good as those inputs.
- You keep ownership of your store data and everything you enter. You give us permission to process it to provide the app, as described in the privacy policy.
- The app writes cost per item to your variants only when you trigger a sync, or when you have turned automatic sync on in Settings. Values you change by hand in Shopify are held rather than overwritten until you confirm.
Plans, trials and billing
- Blendwise is offered on monthly plans priced in US dollars and billed through Shopify. Current plans and prices are shown on the App Store listing and on the plan page inside Shopify.
- Each plan starts with a free trial. Shopify tracks trial days per store, so reinstalling does not restart a trial.
- You can upgrade, downgrade or cancel at any time from your Shopify admin. Changes take effect as Shopify applies them, and fees already charged are not refunded except where Shopify’s own policies or the law require it.
- Moving to a lower plan hides the features of the higher plan but keeps your data, so moving back later restores it.
- Prices may change with at least 30 days’ notice through the app or by email.
Acceptable use
Do not use the app to break the law, to interfere with its operation or security, to access another merchant’s data, or to resell it. We may suspend access for misuse after trying to contact you.
Availability and support
We aim to keep the app available but do not guarantee uninterrupted service. Support is by email at hello@returna.co, during Australian business hours, usually within one business day.
Warranties and liability
The app is provided as is. To the extent the law allows, Returna excludes all warranties and is not liable for indirect or consequential loss, including lost profit or pricing decisions made on the basis of the app’s figures. Where liability cannot be excluded, it is limited to the fees you paid for the app in the three months before the claim. Nothing in these terms removes rights you have under the Australian Consumer Law that cannot be excluded.
Ending the agreement
Uninstall the app at any time; billing stops with the current period and your data is removed as set out in the privacy policy. We may end the service with 30 days’ notice, or sooner if required by Shopify or the law.
Changes to these terms
When these terms change in a way that matters, the date above moves and the change is noted in the app. Continued use after a change means you accept it.
Governing law
These terms are governed by the laws of New South Wales, Australia, and disputes go to its courts.
Contact
Returna, hello@returna.co.